Cashman Privacy Policy – How Your Personal Data Is Handled

When you register and use Cashman, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals securely. When you browse or play on our platform — whether on the slot game section or the sports betting area — we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for all users. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

The personal information we collect is used primarily to create and manage your Cashman account, verify your identity, and process your financial transactions in a safe and compliant manner. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies — these communications are not optional as they are essential to the service. Your gameplay and transaction data is analysed internally to detect patterns of problem gambling, allowing us to fulfil our responsible gaming obligations and reach out to players who may need support. We may use aggregated, anonymised data to improve our platform features, optimise game performance, and understand how Filipino players interact with our sports betting and slot game offerings. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers; you can withdraw this consent at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

Cashman does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in limited circumstances that are necessary to deliver our services or comply with legal obligations. Our trusted service providers — including payment processors, identity verification partners, and cloud infrastructure providers — may access your data solely to perform their contracted functions and are bound by strict confidentiality agreements. Where required by Philippine law, a court order, or a regulatory authority, we may disclose your personal information to the relevant government body or law enforcement agency. If Cashman undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with third-party advertisers or analytics companies that track you across other websites. Any third party that receives your data from us is required to handle it with the same level of care and security that we apply ourselves.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the Cashman platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Cashman account and to enable any available two-factor authentication. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

As a Filipino player and data subject under the Data Privacy Act of 2012, you have a number of rights regarding the personal information that Cashman holds about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to a copy of the personal data we hold about you at any time by emailing [email protected], and we will respond within the timeframe required by applicable law. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to honouring all valid data subject requests without undue delay and without charging a fee for standard requests.

We retain your personal data for as long as your Cashman account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations. Transaction records and identity verification documents are typically retained for a minimum of five years in accordance with Philippine anti-money laundering regulations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will post a notice on the platform and update the effective date at the top of this page. Your continued use of Cashman after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you always know how your information is being handled.